SYOCHI Ice Bath Chiller Australia Trip
SYOCHI team traveled to Australia this month with a 15 days customer visit and after-sales maintenance service. (Team including: business director, key account manager and after-sales engineer) As a leading ice bath chiller manufacturer, we are always committed to providing excellent product quality and technical and after-sales service to every customer. This trip to Australia not only takes our responsibility for our customers, but also lays the foundation for future market devolpment.
In-depth Customer Needs
The first task of this trip to Australia was to visit 7 important brand customers to deeply understand their needs locally. Through face-to-face communication, we not only solved the current problems of our clients, but also provided tailor-made solutions according to the actual situation of different clients. The team always keeps in close contact with our clients to ensure that each solution is precisely aligned with their actual needs, which also makes future communication smoother.
SYOCHI Products Technogical Innovation
While communicating with our customers, SYOCHI has never slowed down the pace of innovation. We always keep the leading position in product innovation and technology upgrading. The team showed our customers the latest products and technology during the visit. Through this opportunity, the customer not only has a deeper understanding of SYOCHI’s technical capabilities, but also allows SYOCHI to penetrate deeper into the customer and market. To a certain extent, better understand the customer’s pain points and the current market situation. It is believed that with the launch of this series of new products, SYOCHI will continue to enhance the competitiveness of the Australian market.
Flexible After-sales Service
After-sales service has always been one of SYOCHI’s strong points, and in major markets, especially in Australia, our requirements for after-sales service are even more strict. During this trip, our technical team personally went to the customer’s site to carry out detailed inspection and maintenance of the ice bath machine. Whether it is the performance of the equipment, or regular maintenance and repair, we do our best to ensure that the customer’s equipment is always in the best condition.
SYOCHI ensures that every customer can get professional guidance and assistance, and at any time customers can enjoy timely and professional help. And the team has provided the training to brand engineers from product installation to regular maintenance and repair. However, some challenges were encountered during the training process, especially in the technical details and the adaptation of local technicians.
Challenges encountered during the training:
a. Differences in the actual operation of cold plunge chiller troubleshooting: Although we had made detailed preparations before the training. Actually in the real operation, the local environment and equipment usage in Australia were different from the China. After-sales engineers provide the simplest possible solutions according to the different types of faults. We also help the after-sales personnel to better cope with unexpected problems in the future through on-site simulation of troubleshooting and maintenance.
b. Inexperienced local technicians: Since some local technicians are inexperienced in dealing with ice bath chiller maintenance, we show them a variety of typical failures to ensure that they can quickly master equipment maintenance skill.
Solutions:
a.Reinforcement of interaction and practice: Except traditional theoretical lectures, we paid attention to the interaction and practical operation process. Through on-site disassembling, assembling and troubleshooting practical operation, we help local personnel to get practical experience in a short time.
b. Continuous technical support: SYOCHI has been providing remote technical support to local business to help them solve practical problems. However, in order to ensure the training effect, we still continue the training program after returning to China. If there are any problems, please contact us.
Ice Bath Repair & Maintenance Services For Individual Users
- Diagnostic and troubleshooting services
- Component replacement and repairs
- Preventive maintenance programs
- System optimization and performance tuning
- Emergency repair support
Ice Bath Repair & Maintenance Services For Ice Bath Brands & Distributors
Expand your after-sales support network
- Nationwide coverage across US and Australia
- Brand-agnostic expertise with all major ice bath systems
- Rapid response times and professional service delivery
- Dedicated support for your customer base
- Flexible partnership models to suit your business needs
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Overseas warehouse site selection to help stock strategy
In-depth communication with customers, we also launched the Australian overseas warehouse site selection. To prepare for the future stock, SYOCHI’s team is carefully analyzing the demand dynamics of the Australian market, warehousing and logistics layout and distribution efficiency and other factors, and strive to provide customers with more efficient and faster service. And great for long-term SYOCHI development in the Australian market. The SYOCHI team also has an after-sales center in Australia, and after the establishment of overseas warehouses, we can provide more convenient technical and after-sales support for customers who have just started their business, and one-stop solution for all concerns.
While solving customer’s problems and optimizing product solutions, we also received customer’s recognition and follow-up orders. SYOCHI is pleased to have created value for our customers and had a more solid cooperation with clients. During the trip to Australia, we also discovered the potential needs of our New Zealand customers. Maybe SYOCHI will have a new business journey to New Zealand. New challenges and opportunities, see you in New Zealand!
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